Returns & Refunds

Can I cancel my order? If you need to cancel your order, please contact us at hello@islasgallery.co.uk as soon as possible. We can cancel and refund your order in full if the painting has not yet been dispatched. Once a painting has been shipped, we are unable to cancel the order and our returns policy will apply.

Can I return a painting? Because each painting is an original, one-of-a-kind work of art, we are unable to accept returns due to a change of mind. We can only accept returns where the painting is materially and significantly different from its listing description or photographs.

If you believe this applies to your order, please contact us at hello@islasgallery.co.uk within 14 days of receipt with photographs and a description of the discrepancy. We will review your request and respond within 5 business days. If your return is accepted, we will provide a prepaid returns label and arrange collection.

Returned paintings must be securely re-rolled and packaged in their original tube. Once the painting has been safely returned and inspected, we will issue a full refund to your original payment method within 15 business days.

Please note: paintings that have been stretched, framed, or altered in any way cannot be returned.

What if my painting arrives damaged? Please contact us at hello@islasgallery.co.uk within 14 days of receipt with clear photographs of the damage, the packaging, and your order details. We will review your claim and arrange a full refund at no cost to you. Claims made after 14 days of receipt cannot be accepted.

How long will it take to receive my refund? Once a return has been received and inspected, or a damage claim approved, refunds will be processed within 15 business days to your original payment method.